Bi-Directional Data Synchronisation
- Data synchronization between Help-desk systems
- Supports any to any Help desk system
- ServiceNow, Zendesk, Salesforce, Jira, Freshdesk, Redmine..
- Synchronize tickets, attachment, updates in real time
- Automate work flows – Improves collaboration and productivity
- Quick, simple and efficient
Moving to New Ticketing system
- XTicketing is the ideal tool for worry free Data migration
- Quick and Easy Data migration, D
- Can integrate with any Source and Target Ticketing system
- Migrates Tickets and Attachments
- Simple and easy to use
Custom fields Mapping is easy
.- If you have custom fields not to worry
- Ideal tool for Custom filed mapping
- Easy to map any custom fields
- Very flexible and powerful tool
- Works with any Source & target Ticketing system
Built by Team of experts
Designed and Architected by highly experienced team of test specialists, it covers all basesSaves cost
XTicketing is a must have tool if your company s planning to migrate to a new ITM solution and to automate work flows. The robust tool will ensure that your migration project is done quickly, efficiently and at a much lower costImproves customer experience
XTicketing ‘s powerful real time data synchronization can have multiple use cases and each of them will ensure the customer experience is the main focus. Whether teams collaborate in real time, or automate work flows or sycnhronize Support tickets in real time, all of these will add to dramatically improving your customer experience.Integrate with CRM /Salesforce
Sales & Support, need to collaborate to deliver a consistent customer experience. XTicketing can integarte your CRM with your Helpdesk system for better collaboration. Integration provides greater customer focus and business growth.
Work flow Automation
. Workflow Automation is a key area that can bring in better efficiency and better customer experience. The Bi_Directional synchronisation is a very effective way to implement some of the key work flow Automations based on key events.Why X Ticketing
